By Doug Stockman
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April 28, 2025
Alright, buckle up, buttercups! Let's talk about the thrilling, edge-of-your-seat drama that is... car insurance claims. Yes, I know, riveting stuff. But hey, when you're cruising down the highway, singing along to your favorite questionable 80s power ballad, the last thing you want is a fender-bender followed by a "denied" stamp on your claim. Here at Select Source Insurance, we've seen it all. From the "my dog ate my steering wheel" excuse (surprisingly common, apparently) to the classic "a rogue squirrel ninja attacked my side mirror." So, let’s dive into the burning question: Can your car insurance company actually tell you "no"? Spoiler alert: Yes, they can. And sometimes, they have a point. Think of it like this: your insurance company is less like a benevolent fairy godmother and more like a slightly grumpy accountant who's really good at reading fine print. They're there to help, but they also have rules. And those rules are written in a language that would make a seasoned lawyer weep. While this list below is not all inclusive it does cover some common issues. Reasons Your Claim Might Get the Boot (and how to avoid them): Your policy lapsed: You were too busy watching cat videos to notice: Insurance is like a gym membership; you have to keep paying for it to keep using it. Let it lapse, and you're driving without coverage. That's a big no-no, and your claim will be as rejected as a pineapple on a pizza at an Italian restaurant. You were doing something... "unconventional": If you were using your car as a submarine, a monster truck, or a time machine (and yes, we've heard those stories), your insurance company might raise an eyebrow. Policies are generally designed for normal road use. So, stick to the pavement, folks. You didn't report the accident fast enough: Insurance companies are not fans of suspense. They want to know what happened, and they want to know now. Delaying the report can make them suspicious, and the incident information is still clear in your mind. It’s like waiting three weeks to tell your doctor about a suspicious rash. Not a good idea. You failed to cooperate with the investigation: If your insurance company asks you questions, answer them. If they want photos, provide them. If they want a statement, give them one. Playing hard to get with your insurance company is a surefire way to get your claim denied. In this day of spam calls, many people don't answer unknown numbers, me included. Remember if you have a claim that, unknown number could the claims adjuster. Using your vehicle to make money: You see, your trusty steed of the asphalt jungle, the one you lovingly named "Bessie," has a secret life your insurance company might frown upon. If Bessie moonlights as a delivery vehicle for your artisanal pickle business or ferries clients for your dog-walking empire, well, let's just say your personal auto policy might politely decline to foot the bill after that fender-bender. They tend to get a bit twitchy when they discover you use your personal auto covered by a personal auto policy, and your weekend joyride is actually a weekday workhorse. It's like they envision Bessie sipping champagne on Sundays but sweating it out with spreadsheets and invoices during the week. So, unless you want your claim to be met with the insurance equivalent of a polite yet firm "not on my watch," keep those commercial capers under wraps – or, you know, get the right kind of coverage! So, what's the moral of this story? Read your policy: Yes, it's as exciting as watching paint dry, but it's important. Be honest: Don't try to pull a fast one. Insurance companies have seen it all. Report accidents promptly: Don't wait until your car starts growing moss. Cooperate with the investigation: Be nice and provide the information they need. And most importantly, if you're ever unsure about anything, give us a call at Select Source Insurance. We're here to help you navigate the wild world of car insurance, and we promise to do it with a smile (and maybe a few bad puns). Because at Select Source Insurance, we believe that insurance shouldn't be a headache, it should be a... well, slightly less painful experience.